Identity checks
Mythoswin KYC Verification Guide
What Mythoswin needs to confirm your age and identity, how to upload documents that pass first time, and what to expect from affordability checks.
By Oliver Pemberton, Senior Casino Analyst Updated 4 min read
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Why Mythoswin verifies your identity
KYC stands for “know your customer”. Mythoswin operates under a UK Gambling Commission licence, and UK rules require it to confirm that every customer is 18+, is who they say they are and lives in the UK. Since the rules were tightened, this has to happen before any deposit or play, not at the first withdrawal.
Verification also protects you. It stops anyone opening an account in your name, keeps one account per person, and makes later Mythoswin withdrawals faster, because a verified account has withdrawals approved within 3 hours, 24/7.
When Mythoswin asks for checks
| Trigger | What happens |
|---|---|
| Registration | Electronic age and identity check, usually within minutes |
| Electronic check fails | Request for photo ID and proof of address |
| New payment method | Possible request for proof of payment method |
| Mismatched details | Documents to confirm name, date of birth or address |
| Higher deposit levels | Source-of-funds or affordability check |
| Unusual account activity | Additional documents to confirm identity or payments |
Most players never upload anything: the automatic check at registration is enough. If you are asked, a banner in your account explains what is needed.
Documents Mythoswin accepts
Photo ID
- Valid passport
- Valid UK driving licence (photocard)
Proof of address (dated within the last 3 months)
- Utility bill (gas, electricity, water, broadband)
- Bank statement
- Council tax bill
Proof of payment method
- Debit card photo with the middle digits covered
- Screenshot of your e-wallet account (for example PayPal, Skrill, Neteller or Revolut) showing your name and email
Source of funds / affordability
- Recent payslips
- Bank statements
The name and address on every document must match your Mythoswin account exactly.
How to upload your documents
- Log in through the usual Mythoswin login page.
- Open My account → Verification.
- Choose the document type you are uploading.
- Take a photo or choose a file (a clear photo or PDF works best).
- Upload the front and, for driving licences and cards, the back.
- Submit and wait for confirmation. Manual review usually takes 24–48 hours.
Upload on your phone
The mobile site lets you photograph documents directly. Put the document on a dark, flat surface near a window and hold the phone directly above it.
18+ · New UK players · 10x wagering · T&Cs apply
Get verified at MythoswinPhoto tips that pass first time
- Show all four corners of the document; do not crop the edges.
- Use daylight or even light. Avoid flash, which causes glare on passports and cards.
- Keep the image sharp. Tap to focus and hold still.
- Do not edit, filter or annotate the image (except covering card digits).
- Upload the full page of a bill or statement, including the date and your address.
- Use the original document, not a photo of a screen showing a photo.
Why documents get rejected
| Rejection reason | How to fix it |
|---|---|
| Blurry or dark image | Retake in good light with the camera steady |
| Corners cut off | Fit the whole document in the frame |
| Proof of address older than 3 months | Use your latest bill or statement |
| Name does not match the account | Use documents in your registered name; ask support if you changed name |
| Expired ID | Upload a valid passport or driving licence |
| Card digits fully visible | Cover the middle digits and the CVV, then retake |
| Mobile phone bill or screenshot of a letter | Use an accepted document type from the list above |
If a document is rejected twice, contact live chat (average first reply under 2 minutes) before uploading again. They can tell you exactly what the reviewer saw.
Source of funds and affordability checks
As your deposits reach higher levels, Mythoswin may run a source-of-funds or affordability check. This is a UK requirement designed to make sure gambling is not causing financial harm. You may be asked for recent payslips or bank statements showing where your deposits come from.
What to expect:
- A message in your account or by email explains what is needed.
- Your deposit options may be limited while the check runs.
- Once documents are reviewed, Mythoswin either confirms you can continue or sets an appropriate limit.
You are never obliged to share financial documents, but without them Mythoswin may keep deposits limited. Choosing a lower deposit limit yourself is always an option; see the responsible gambling guide.
If verification is holding up a withdrawal
A withdrawal requested before your account is fully verified stays pending until the checks are done. Once verified, approval takes under 3 hours and the money goes back to your deposit method where possible. Remember that withdrawals cannot be reversed once requested. For method-by-method payout times, see how to withdraw from Mythoswin, and if a payment is still late, the withdrawal problems guide. If KYC has led to a wider restriction on your account, read account blocked or restricted.
Your data is protected
Mythoswin uses TLS 1.3 encryption and PCI-DSS payment processing. Only upload documents through your account, never by email or social media.
Play responsibly: Mythoswin is for players aged 18+ only, and free, confidential support is available at BeGambleAware.org.
Questions about this topic
Why does Mythoswin need to verify me before I play?
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UK Gambling Commission rules require every licensed casino to confirm your age and identity before you deposit or play, including with free spins. Mythoswin usually does this automatically within minutes using electronic checks on your name, date of birth and address. Documents are only requested if those checks cannot confirm you.
Which documents does Mythoswin accept?
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For identity, a valid passport or driving licence. For address, a utility bill, bank statement or council tax bill dated within the last 3 months. For payment methods, a photo of your debit card with the middle digits covered or a screenshot of your e-wallet account. Higher deposit levels may need payslips or bank statements.
How long does manual KYC take at Mythoswin?
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Manual review normally takes 24 to 48 hours after you upload the requested documents. Clear, uncropped, recent documents are the best way to avoid going back to the start. Once your account is verified, Mythoswin approves withdrawals within 3 hours, 24/7.
Should I cover anything on my card photo?
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Yes. Cover the middle digits of the card number so only the first six and last four are visible, and cover the CVV on the back. Your name and expiry date must stay readable. Never send your full card number or security code to anyone, including support.